Frequently Asked Questions
- My hard drive died, can you recover my files ?
- No, unfortunately not. You will need to locate a facility with a clean room. Expect to spend a significant amount of money to have the data from your drive recovered.
- I lost the pictures and contacts from my phone, can you recover those ?
- Yes, the chances are very good we can recover the data from your phone. The sooner you send it to us the higher the likelihood we can restore the files. The more you use the phone, the more likely it is that the missing files will be overwritten and unrecoverable.
- Are there any special concerns when I remove and ship my drive to you ?
- Yes, see our shipping and packing page for details.